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WORKSHOPS

The Service Desk Workshop is envisaged to be a presentation that provides a complete review of SD functionalities and also gives description of new definition and standards that user need to apply during implementation.

If needed, based on user request the practical part can be also organized. The presentation consists all below mentioned themes which will be thoroughly performed during workshop. Service Desk Overview Typical Service Desk support scenario Key design decisions and configurations steps Building a Solution Database

CONSULTING

The company offers services and activities exclusively related to SAP Solution Manager/SAP NetWeaver platform. Beside basic and advanced customizing, the company also offers business consulting how to start up or enhance current or future SAP Solution Manager project. In the course of cooperation, the company LifeLine Consulting is obliged to deliver project documentation to its customer.

The business consultations consisting the following: consultations how to organize and manage projects SAP Solution Manager Revision of existing project/installation and upgrade Consulting how to manage projects Consulting how to organise global development and integration in the process of Retrofit Analysis of existing production environment based on "Reverse Business Engineering" module by the company IBIS RBEplus Consultations for upgrade of SAP Solution Manager environment performances and integration into existing ERP Basic and advanced customizing During implementation of the project, the customizing process can be consisted of one or more concurrent scenarios.

The example of several concurrent scenarios is customizing of Solution manager Service desk and Change Request Management where we can see connection of these two functionalities being dictated during change position of incident documentation SLFN SDCR.

IBIS RBE SOLMAN SERVICES

Usage Analysis with SAP Solution Manager - IBIS delivers content and supplementary services The main focus of strategic collaboration between SAP and IBIS is to provide content for usage analyses with Solution Documentation Assistant in SAP Solution Manager (SDA). Please have a look at our webinar. IBIS offers services for getting started documenting business processes with SAP Solution Manager. What's more, IBIS provides the following value-added services for customer-specific organization and analytics: adapt and enhance, differentiate and compare.

The proven IBIS analysis, RBE Plus for SAP Solution Manager, covers even more special requirements. The results can be uploaded to Solution Documentation Assistant (SDA) short- or medium-term, as needed. Supplementary IBIS RBE Plus Analyses complete the offering as part of the strategic SAP-IBIS collaboration.

SAP TRAINING

The LifeLine Consulting in cooperation with Avtenta Education Center have extended the number of standard SAP Solution Manager trainings as follows:

SM150 Version 062 - SAP Solution Manager 7.0: Service Desk 2 - days

SM200 Version 062 - SAP Solution Manager 7.0: Change Request Management 3-days

SMI310 Version 084 - SAP Solution Manager 7.1 : Implementation Tools in Detail 4 - days

SM200 Version 084 - Change Request Management and Service Desk - Configuration 5 - days

We organize SAP Solution Manager training in Avtenta Education Center in Ljubljana unless otherwise agreed with our clients. In case the training takes place in our clients' premises, technical infrastructure and link to SAP Citrix server, work places and other requirements are to be provided and organized by the client.

If you need more information on our SAP Solution Manager training please send your inquiry via email.

The LifeLine Consulting in cooperation with Avtenta Education Center have extended the number of standard SAP Solution Manager trainings as follows:

SM150 Version 062 - SAP Solution Manager 7.0: Service Desk 2 - days

SM200 Version 062 - SAP Solution Manager 7.0: Change Request Management 3-days

SMI310 Version 084 - SAP Solution Manager 7.1 : Implementation Tools in Detail 4 - days

SM200 Version 084 - Change Request Management and Service Desk - Configuration 5 - days 

COMPANY PROFILE
LifeLine Consulting company, with its broad international experience was established with the objective to develop and implement SAP Solution Manager 7.1 /SAP Net Weaver as a platform for sophisticated business process solutions. Through training,...
PARTNERS
    Signavio GmbH Berlin/DE   LifeLine Consulting has recently become a partner with Signavio, a Berlin- and Silicon Valley-based software vendor in the Business Process Management (BPM) space. Signavio provides a professional software for modeling and...
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